Refund policy

21 Day Return Policy

Subject to and in accordance with the terms and conditions set forth herein, you may return or exchange your terminal within 21 days from purchase date (or shipping date if terminal is shipped) (hereafter “21-day Return Period”) for a full refund, less any applicable restocking fees. A return or exchange by mail must be initiated within the 21-day Return Period. Refunds for returned terminal may be made through the original payment method and may take up to 2 weeks to process. 

Requirements for Returning or Exchanging Terminal

Your terminal must be returned in new physical and working condition with all original components in the original packaging. Terminals with cosmetic blemishes or internal or external damage are not eligible for return or exchange.

Shipping Costs

You will be responsible for any and all shipping and packaging costs associated any terminal returns.

Restocking Fees (except where prohibited)

Terminal restocking fee: 15% (excludes Hawaii). 

Manufacturer’s Warranty

Terminals are provided by Valor PayTech. Valor PayTech offers a limited manufacturer’s warranty, as described below: 

  • Valor PayTech’s products are covered by a 24-Month  manufacturer warranty that starts on the date of purchase (“Warranty Term”) (hereinafter “Valor PayTech Warranty”) 
  • The Valor PayTech Warranty excludes batteries 
  • If products under warranty are found to have a manufacturer defect, then Valor PayTech will replace or repair the product at no cost to the customer.
  • Defective equipment must be reported within four (4) weeks of receiving shipment in order to receive credit for a replacement
  • For more details on the Valor PayTech Warranty and for the conditions under which a warranty extension may be available please visit https://valorpaytech.com/warranty-policy/.  

Manufacturer Warranty is Voided Under the Following Conditions:  

  • If original serial number label is removed, modified or damaged 
  • If repair work is done anyone person or business that is not authorized by Valor Paytech 
  • Damage was caused due to operating unit outside of the recommended environmental conditions 
  • Deliberate tampering, rough handling, power surges and any other conditions determined to be outside normal product use 
  • Warranty Term is expired 

We make no warranties express, implied, or statutory in connection with the terminals, and all warranties as to quality, condition, merchantability, fitness for a particular purpose, or non-infringement with respect to the warranties are expressly disclaimed.

To Process Returns

If you would like to initiate a return, please send an email to [support@tilled.com] with “RETURN” in the subject line and a brief description of your reason for requesting a return in the body of the email.